Don’t be worried when you face any issues with your Brother MFC-490CW printer. Every problem has a solution. When you diagnose the exact issue, you can fix it in no time. In this article, we have listed the most common Brother MFC 490CW Troubleshooting along with the appropriate solutions. Try them out and fix the issue without much effort.

Brother MFC 490CW Troubleshooting

Common Troubleshoots In Brother MFC 490CW

Paper Jam

When there is a paper jam on your Brother MFC-490CW printer, it will show you where the jam has occurred exactly. You need to spot the area and take out the jammed paper accordingly. The paper jam can occur anywhere inside your Brother MFC-490CW printer.

  • Take out the paper tray from the printer and gently remove all the jammed paper. Then press Stop/Exit.
  • If you cannot take out the jammed paper or the error message still appears on the printer’s LCD, open the Jam Clear Cover at the printer’s back and pull out the jammed paper.
  • Once you have taken out all the jammed paper, close the jam-clear cover and verify that it is closed correctly.
  • Raise the scanner cover until it locks in the open position. Verify that no jammed paper is left inside the printer.
  • If the paper is stuck under the print head, unplug the printer from the power outlet, move the print head, and gently take out the jammed paper.

How Can You Avoid paper Jam?

If you prefer to prevent Brother MFC 490CW Troubleshooting like paper jam errors, always make sure to load paper only after fanning and aligning the sheets neatly. Do not load damp or curled paper into the paper tray. Also, make sure not to exceed the indicated limit.

Printer Offline

Solution 1

  • If your printer goes offline, it might be due to an unstable Internet connection. Thus, fix it first and then check whether you can find your printer online.
  • If the Internet connection is stable enough, then proceed with the next step.
Brother MFC 490CW Offline Issue

Solution 2

If you are using a specific printer, it is essential to set it as the default printer on your computer. So that check whether you have set your Brother printer as the default one to make Brother MFC 490CW Troubleshooting easy. If you haven’t set it yet, follow the steps mentioned below: 

  • On your computer, navigate to the Devices and Printers section.
  • Right-click on your Brother printer and choose the Set as default printer option.
  • Now check whether the issue is resolved.

Solution 3

If you have enabled the Use Printer Offline option, you must disable it. Follow the steps given below and fix the issue.

  • On your computer, hit on the Start menu and go to the Devices and Printers section.
  • Locate and right-click on your Brother MFC-490CW printer and choose the See what’s printing option.
  • Click on the Printer tab and if the Use Printer Offline option is enabled, disable it for Brother MFC 490CW Troubleshooting and then check whether you can find your printer online.

Update Printer Driver

Updating the printer driver can help sort out most of the issues related to your Brother MFC-490CW printer. Follow the instructions mentioned below and update the printer driver to the latest version.

  • An outdated printer driver may cause significant issues on your printer, so that update the printer driver and then check whether the issue is resolved.
  • You can get the printer driver from the official support page of Brother. On your computer, go to the official support page of Brother. Enter your printer model and download the printer driver recommended for your OS for Brother MFC 490CW Troubleshooting.
  • Install the updated driver on your computer by following the on-screen instructions.
  • Now check whether you have fixed the issue.

Power Cycle The Printer

Whatever the problem would be, a simple power cycle may fix them efficiently. Follow the instructions given below to power cycle your printer.

  • Turn off your Brother printer and unplug the power cord.
  • Let it stay undisturbed for a minute.
  • Reconnect the power cord to your Brother printer and turn it on.
  • Now, check whether you can find your printer online.
  • Restarting the computer also can help you to some extent to fix the issue.

Try out all the Brother MFC 490CW Troubleshooting techniques mentioned above and fix the issue quickly. Still, if you cannot resolve the issue, you can reach out to us.


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