QUICK GUIDE ON Brother MFC J6920DW Printer Offline

The Brother MFC J6920DW printer comes with duplex printing, color touch display, and many more features. Like other printers, Brother MFC J6920DW also faces some issues like printer going offline. In case you are one of the users who is encountering this issue, then you have landed upon the right page to learn the solution in simple and easy steps. Let us resolve this issue both in Windows and Mac.

Brother MFC J6920DW Printer Offline

Basic troubleshooting steps.

  • When your printer goes offline, there may be some simple steps to get back the printer to online.
  • Ensure the Brother MFC J6920DW printer is turned ON; see your LCD display; if it is blank, then the printer is in an offline state.
  • Ensure the power cable is plugged in securely.
  • Ensure the printer is connected to your computer or over a wireless, wired, or USB cable connection.
  • Ensure both your system and printer are connected to the same network.

Still, if the problem persists; try the advanced steps listed below:

Set Brother MFC J6920DW printer as Default

  • Make sure that you have set your Brother printer as the default printer.
  • From the Start menu, enter “control panel” in the Windows search bar.
  • Then, you need to click on Devices and Printers from the list.
  • Right-click on your Brother printer and select the option of Set as default printer.
  • Finally, restart your printer and see if your problem has been resolved.

Disable Brother MFC J6920DW printer offline status

  • Open the Control Panel and then select Devices and Printers.
  • Right-click on the Brother printer and click on See what’s printing.
  • Click on the Printer option and see whether there is any checkmark on the ‘Use Printer Offline’ option.
  • If you find any checkmark, uncheck it by clicking on it.
  • Click again on the Printer option and select Cancel All Documents.
  • Finally, restart your printer and see if your problem has been resolved.

Brother MFC J6920DW printer Paper Jam

  • Due to a paper jam error, your Brother printer may fail to work and cause an offline error.
  • If you find the paper jam between the rollers, switch off the printer and remove the plug from the power supply.
  • Open the printer to take out the rollers gently or try to pull the paper carefully.
  • Once the paper is out, send a print command.
  • Finally, restart your printer and see if your problem has been resolved.

Update Brother MFC J6920DW Printer Driver

  • Outdated printer drivers may stop your printer from going online.
  • Right-click on the Start menu and look for the ‘Device Manager’ option and click on it.
  • Double-click on the print queue option to expand the list.
  • Right-click on the printer to update the driver.
  • Select Browse my computer for driver softwar’ from the following screen.
  • Click the Browse button located beside the Search for drivers option from the next window, choose the folder to download the driver location, and click on OK.
  • Finally, restart your printer and check whether your problem has been resolved.


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