QUICK GUIDE ON Brother Printer Scanner Not Working Mac

Brother printers are some of the finest all-in-one machines ever to be produced. Most Brother printers are famous for their printing and scanning functions. These machines do not occupy much space and are very quick in responding to actions.

When you send a scan function or a print function, the computer will respond to the command quickly. But there are times when the Brother printer malfunctions, especially when scanning to a Mac computer.

Brother Printer Scanner Not Working Mac

The reason seems to be unknown, but the possible ones can be:

  • Outdated printer driver
  • An issue with the scanner on the Brother printer
  • The Brother printer is offline
  • Problem with the connection

Here are some solutions to ensure that the Brother printer will start scanning again. Keep reading!

Brother Printer Scanner Not Working Mac


A wired or wireless connection plays a huge part when it comes to a printer or a computer. In this case, you need to see if the Brother printer is properly connected to your computer.

  • Check the interface cable and see if it is properly connected to the computer and the printer.
  • Remove and re-attach the cable if you feel that the connection is a little insecure.
  • If the cable appears to be damaged, replace the cable immediately.


  • Make sure that you have set the original document properly on the scanner glass.
  • Ensure that the printer is connected to the network or the computer.
  • If you want to clean the scanner glass, turn off the printer.
  • Open the document cover.
  • Have a lint-free cloth ready in hand and wipe the scanner glass in all directions evenly.
  • In the ADF unit, clean the white bar and the scanner glass strip with a cloth dabbed in water.


  • Press the Menu button on the printer.
  • Use the navigation buttons and select Initial Setup > Reset.
  • Press the OK button for each selection.
  • Press the Up arrow button to confirm the reset selection.

Once the reset is complete, the scanning problem will be resolved on your Brother printer.

(NOTE: the steps to reset the Brother printer will vary from one model to another)


Uninstall Driver:

First, you have to uninstall the existing printer driver from your Mac computer. Then, reinstall the updated driver. Follow these steps to do the same.

Update Driver:

  • Open the support page (Internet browser) for the Brother printer.
  • Click the Downloads tab.
  • Select the Mac radio button from the Select OS Family section.
  • Select the version of Mac from the Select OS Version section.
  • Click the OK button.
  • Scroll down the page and click the Agree to the EULA and Download button.
  • The driver will be downloaded.

Follow the commands on the screen and complete the installation. Once done, check if the Brother printer scanner is working. By now, it should start functioning as usual.

With the help of the troubleshooting methods described on this page, you will no longer face the scanning issue on your Brother printer. For more queries to be answered, click the CALL button to speak to our dedicated technical team.


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